Privacy Policy.

Welcome to DAVA Technology. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dava.ae or engage with our IT consultancy and software development services.

1 Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal Data: This includes information by which you may be personally identified, such as your name, email address, telephone number, job title, and company name when you contact us for inquiries, request a demo, or sign up for our services.
• Usage Data: Information about your internet connection, the equipment you use to access our website, and usage details (e.g., IP address, browser type, operating system, and pages visited).
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyse website traffic, and understand user behaviour. Please refer to our Cookie Policy for more details.

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2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services, including Odoo ERP implementation, custom software development and Information Technology Consultancy.
• To process your inquiries and provide customer support.
• To send you administrative information, such as updates to our terms or policies.
• To improve our website, products, and services through data analysis and research.
• To comply with legal obligations and protect our legal rights.
• With your consent, to send you marketing and promotional communications.

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3 Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who perform services for us (e.g., cloud hosting, analytics, or payment processing), provided they adhere to strict confidentiality and data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process in the UAE or Rwanda.
• Professional Partners: As an official Odoo partner, we may share necessary information with Odoo S.A. to facilitate license management and support.

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4 Data Security Measures

DAVA Technology implements robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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5 Your Rights

Under the UAE PDPL and other relevant laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit how we process your data.
• Right to Data Portability: You can request the transfer of your data to another organization.
• Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at connect@dava.ae.

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6 Cookie Policy

Our website uses cookies to distinguish you from other users. We use:

• Essential Cookies: Necessary for the website to function.
• Analytical Cookies: To help us understand how visitors interact with the site.
• Functional Cookies: To remember your preferences and settings.

You can manage your cookie preferences through your browser settings or the cookie banner on our website.

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7 Third-Party Links

Our website may contain links to third-party websites (e.g., Odoo, LinkedIn). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

8 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it immediately.

9 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10 International Data Transfers

As DAVA Technology operates in both the Middle East and Africa, your information may be transferred to and processed in countries outside of your residence. We ensure that such transfers comply with the UAE PDPL requirements for cross-border data flows, ensuring an adequate level of protection through Standard Contractual Clauses or other approved mechanisms.

11 Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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