Legal & Compliance

Terms of Service.

Effective Date: March 18, 2026 Last Updated: March 18, 2026

These Terms of Service ("Terms") govern your access to and use of the website www.dava.ae and the services provided by DAVA SOFTWARE COMPUTER SYSTEMS DEVELOPMENT ("DAVA Technology," "DAVA," "we," "us," or "our"), including IT consultancy, Odoo ERP implementation, and custom software development.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1 Acceptance of Terms

Your use of DAVA Technology’s services constitutes your acceptance of these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our services.

2 Description of Services

DAVA Technology provides professional IT solutions, including:

Odoo ERP Implementation & Consultancy: Customization, training, and support for Odoo ERP platforms.
ICT Consultancy: Strategic advice on information and communication technology.
Custom Software Development: Design and building of bespoke software applications.
Banking & Finance IT Services: Specialized technology services for the financial sector.

Specific project details, deliverables, and timelines will be outlined in separate Service Agreements or Statements of Work (SOW) signed by both parties.

3 User Accounts and Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password. You agree to:

Provide accurate, current, and complete information during registration.
Notify us immediately of any unauthorized use of your account.
Accept responsibility for all activities that occur under your account.

4 Intellectual Property Rights

DAVA Content: All content on our website, including text, graphics, logos, and software, is the property of DAVA Technology or its licensors and is protected by UAE and international intellectual property laws.
Client Deliverables: Unless otherwise agreed in a written contract, DAVA Technology retains all intellectual property rights in the software and materials developed for the client until full payment is received. Upon full payment, the client is granted a non-exclusive, non-transferable license to use the deliverables for their internal business purposes.
Third-Party Software: Use of third-party software (e.g., Odoo) is subject to the terms and licenses provided by those third parties.

5 Limitation of Liability

To the maximum extent permitted by UAE, and Rwanda law, DAVA Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, resulting from:

Your access to or use of (or inability to access or use) our services.
Any unauthorized access to or use of our secure servers and/or any personal information stored therein.
Any bugs, viruses, or the like that may be transmitted to or through our services by any third party.

6 Indemnification

You agree to defend, indemnify, and hold harmless DAVA Technology and its employees, contractors, officers, and directors from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the services or your violation of these Terms.

7 Payment Terms

Fees: Fees for our services will be specified in the relevant Service Agreement or SOW.
Invoicing: Invoices are typically issued according to project milestones or monthly for ongoing support.
Payment: Payments are due within 5 working days of the invoice date unless otherwise specified. Late payments may incur interest or suspension of services.
Taxes: All fees are exclusive of VAT and other taxes, which will be added as applicable under UAE & Rwanda law.

8 Confidentiality

Both parties agree to keep confidential all non-public information disclosed by the other party during the course of the business relationship. This includes trade secrets, business plans, client lists, and technical information. This obligation survives the termination of these Terms.

9 Service Levels

DAVA Technology strives to provide high-quality services. For ongoing support and maintenance, specific Service Level Agreements (SLAs) regarding uptime, response times, and resolution times will be defined in the individual client contract.

10 Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the services will immediately cease.

11 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter through good-faith negotiations. If the dispute cannot be resolved amicably, it shall be referred to the exclusive jurisdiction of the courts of Abu Dhabi, UAE and the jurisdiction courts in the Republic of Rwanda.

12 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Republic of Rwanda.

13 Force Majeure

DAVA Technology shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond its reasonable control, including acts of God, war, terrorism, strikes, or telecommunications failures.

14 Amendments to Terms

We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the new Terms on our website. Your continued use of the services after such changes constitutes your acceptance of the new Terms.